Privacy & Cookie Policy

Who We Are

This privacy notice is issued by Catalyst Therapy Ltd, operated by Peter Bryant-Cooke.

You can contact us at:

• 📧 Email: peterbryant2019@outlook.com
• 📍 Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom

Information We Collect

We collect and process the following types of data:

• Contact details (e.g. name, email, phone)
• Health and psychological data shared in therapy
• Payment and billing information
• Website usage data via cookies (see section 8)

Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: to provide therapeutic services
• Consent: for marketing or sharing information beyond contractual necessity
• Legitimate interests: for supervision, record-keeping, and service improvement

For health-related data, we process under Article 9(2)(h) of UK GDPR: provision of health or social care.

Data Storage & Tools We Use

We use secure, GDPR-compliant platforms to store and process your data, including:

• Bilateral Base: for clinical records and session notes
• Stripe: for payment processing
• Zoom / Google Meet: for online sessions
• Microsoft 365 / OneDrive: for email and file storage

We take appropriate measures to ensure data is encrypted, access-controlled, and regularly reviewed for security.

Data Retention

• Client records: retained for 7 years after therapy ends (or until age 25 if under 18)
• Initial enquiries (non-clients): deleted after 3 months
• Supervision notes: retained for 7 years post-relationship

Sharing Your Data

We do not share your data with third parties unless:

• Required by law
• You have given explicit consent
• It is necessary for safeguarding or other vital interests

We conduct due diligence on all third-party services to ensure GDPR compliance.

Your Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Withdraw consent at any time
• Request erasure (“right to be forgotten”)
• Object to or restrict processing
• Request portability of your data

More information is available from the Information Commissioner’s Office (ICO): https://ico.org.uk/for-the-public/

Cookies & Website Analytics

Our website uses cookies to improve user experience and understand visitor behaviour via Google Analytics. These cookies are anonymised and do not identify individual users.

You can disable cookies in your browser settings. Learn more at https://allaboutcookies.org.

Online Forms and Contact

When you use our contact forms, the information you submit is encrypted via SSL and sent directly to us via email. We do not store this data elsewhere unless you become a client.

Marketing

We may send occasional marketing emails or newsletters. Each email includes an unsubscribe link, allowing you to opt out at any time. Your email address will then be removed from our database.

Changes to This Notice

We may update this policy from time to time. The latest version will always be available on our website.

How to Contact Us

If you have questions about this policy or your data, please contact:

• 📧 Email: peterbryant2019@outlook.com
• 📍 Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom